Our policy


The provision of quality health care requires a doctor-patient relationship of trust and confidentiality. Consistent with our commitment to quality care this practice has developed a policy to protect patient privacy in compliance with privacy legislation.


Our Policy

We need your consent to collect information about you.

Why we need to collect information.

How your information will be used and to whom we may need to disclose it.

You may request access to the information we hold about you (there will be a fee suggested by AMA for this service)

You may discuss any concerns you have about how we handle your information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and we ensure that this information is only available to authorised members of staff.

Further information on our policy is available at reception.


Telephone calls and emails to your doctor

Urgent telephone calls to your doctor will be put through immediately. If your call concerns non-urgent matters, the doctor will be asked to return your call as soon as is convenient, but in that same day. Replies to emails will be returned ASAP.



The doctors prefer to discuss results with you in person. Therefore, this will require a follow-up consultation.


Reminder and recall System

Commercial Road Medical centre has a reminder system to notify you when some routine tests are due (e.g. pap smears,75+ and 45-49-year-old health assessments.) These systems are not infallible, but we are consistently trying to improve. If you would like a reminder for a routine test/examination or you would prefer not to be on a recall system, please let the reception know.


Referrals & Repeat Prescriptions

In the interest of patient safety, these always require a consultation. If the doctor considers it safe to do so, these may be provided.


Home Visits

Home visits are available (to regular patients of Commercial Road Medical Centre) within our local area in cases of need. Less urgent home visits can be better fitted into a doctor’s schedule if arranged one or two days in advance.